Yes, we offer a 1-week return policy from the date of purchase. Products must be in original condition with all packaging and accessories included. For specialized equipment and custom orders, please contact our customer service team for specific return guidelines.

Absolutely! We have a dedicated team of skilled professionals through our partner service Telebwuoy Services who specialize in CCTV camera installation, configuration, and maintenance. They are certified in installing systems from leading brands like Hikvision and Dahua.

We pride ourselves on offering only premium quality products from world-renowned brands. As authorized distributors of Hikvision, Dahua, HP, Lenovo, and other leading manufacturers, all our products come with genuine warranties and are sourced directly from manufacturers to ensure authenticity and reliability.

Yes, most of our security systems are designed to be compatible with existing setups. Our technical team can assess your current system and recommend the best integration approach. We specialize in creating seamless upgrades and expansions for both residential and commercial security systems.

Yes, all our products come with manufacturer warranties ranging from 1 to 3 years depending on the product category. We also offer extended warranty options for enterprise clients. Our team handles all warranty claims and provides technical support throughout the warranty period.

Certainly! We provide comprehensive technical support for all our products. Our support team is available via phone, email, and WhatsApp. For complex installations, we offer on-site support through our Telebwuoy Services team to ensure your systems operate optimally.

Yes, we regularly supply products for large-scale projects including corporate installations, government contracts, and residential complexes. We offer competitive bulk pricing, customized solutions, and project management services. Contact our sales team for volume discounts and project consultations.

We accept multiple payment methods including cash, bank transfers, mobile money (all major providers), and credit/debit cards. For corporate clients, we offer flexible payment terms and invoicing options. All transactions are secure and processed through verified channels.

For in-stock items, delivery typically takes 1-3 business days within Accra and 3-7 business days for other regions in Ghana. For specialized orders or bulk purchases, delivery timelines may vary. We provide tracking information for all deliveries and offer express delivery options for urgent requirements.

Yes, we provide comprehensive training for all our security systems. Our team will guide you through system operation, mobile app configuration, and basic troubleshooting. For enterprise clients, we offer dedicated training sessions and documentation to ensure your staff can effectively manage the security systems.